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Engaging Your Customers Online

Engage-your-Audience-with-email-marketing3 Key Ways to Engage Your Customers Online

Engaging your customers online is a vital part of your business success. To do so takes some work, time and planning on your behalf. Here are three key ways that are guaranteed to assist you in engaging your customers better online.

  1. Social Media

Social media is a very broad arena. It includes many things such as crowd sourced imagery, simple embedded tweets, social sign-in for comments, incentives against content, trending items, share imperatives and much more.

Social media is a tool that should never be overlooked. Because there are so many social media, networks to choose from you need to know your customer well and then choose what social media avenues would work best for your business. Use as many social media outlets as you feel will be beneficial to engaging with your customers.

  1. Site search

Make your site search as simple and as useful as possible. For example, ToysRUs has their search setup to auto complete. It also shows the SKUs for each term the user types in. Take this example and use it on your website, even on a smaller scale.

The accuracy of your results is very important so focus on that as your number one priority. Then make things simple for your visitor to use. Make the search as functional as possible and the easier it makes your visitors ability to find what they want the better.

3 Live chat

The call to action is important on every ecommerce site, and live chat can play an important role in achieving your call to action. It is a valuable feature it has so many uses. You can have live chat to solve customer complaints, answer questions, provide inventory lists, etc. and it can include a call to action. Live chat provides instant gratification for the customer and an excellent way for you to engage your customer online.

However, it is important not to frustrate your customer by claiming you have live chat and then having it seldom actually available, instead answered by a computer. No live chat is better than this method. Clearly state the hours when live chat will be available.

Make use of these 3 key ways to engage your customer online and keep them happy. Your customers are the key to your success, so make sure that you give engaging with them the attention it deserves


Periscope Video

This bundle is for the serious people or companies that want to take their online presence to the next level.  If you want to engage your  audience, customers or prospects in an effective way this is a must have for you.  This audio bundle is like a bundle of dynamite in the right hands.  Your financial income is going to soar immediately.  This bundle includes the following:

  1. Start Each Scope With Your Elevator Pitch
  2. End Each Scope With A Solid Call To Action
  3. How To Grow Your Followers On Social Media
  4. Grow Your Business With Cross-Promotion
  5. Using IFTTT To Automate Broadcast
  6. Build Your Mailing List During Each Broadcast
  7. How To Generate Income From Periscope
  8. Using Q&A Sessions To Build Authority

About T. Ray Greer, Jr.

T. Ray Greer, Jr. is a passionate pastor, entrepreneur, writer and friend. He speaks on leadership, social media and enjoy sharing the Gospel. He also does a limited amount of consulting for individuals and organizations. To check his availability please go to the Contact Us page.

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